Returns + Shipping

*ALL ORDERS PURCHASED DURING BLACK FRIDAY + CYBER MONDAY PROMOTIONAL DAYS (11/20-11/27) ARE FINAL SALE AND CANNOT BE RETURNED.* 

Returns

We only offer store credit for returns. You may return most new, unopened items in their original packaging with all tags attached within 14 days of delivery for a store credit refund. We'll also pay the return shipping costs if the return is a result of our error (ie, you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (2-10 business days), the time it takes us to process your return once we receive it (2-3 business days), and the time it takes your bank to process our refund request (2-3 business days).

If you need to return an item, please bring it in or ship it back with your order number or the original packing slip. All returns can be sent directly to our store: Bear Hollow Kids                                                                                                   709 SW A St. Suite 5                                                                               Bentonville, AR 72712 

*ALL SALE ITEMS ARE FINAL SALE*

The following items are final sale and cannot be returned:

  • All mark down or SALE items
  • Pacifiers and teethers

Shipping

We can ship to virtually any address in the US. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You will receive tracking and can follow along with your order as it makes its way to you!